Everguard Stain Protection
Regularly caring for your carpet and sticking with a program help to extend the life of the original appearance of your carpet. Today's carpet fibers are designed to hide dirt, resist soiling and stains, and stand up to everyday household challenges. However, even if you cannot always see the stains, it is important to regularly have your carpet professionally cleaned.
Mercer Carpet One Floor & Home offers a 10 year stain proof protection plan called Everguard® Stain Protection. You can purchase this plan along with the purchase of new select carpeting, and is available for most custom rugs*.
Here is what you can expect:
A couple weeks after your new carpet is installed, 3M will send you a kit in the mail with 3 cleaning solutions, instructions, and a 1-800-352-6789 to call in case of a stubborn stain. If or when a stain occurs, always start with our recommended Resista® carpet cleaning products. If the above doesn't remove the stain, use the 3M provided cleaning solutions as directed in the provided instructions. if that doesn't work, call the 1-800-352-6789 and tell them what happened
Depending on the situation, 3M may skip or combine the following steps as needed:
Provide new instructions to use a combination of those 3 cleaning solutions
Send out a professional spot cleaner to try their hand and cleaning the stain
Require that the carpet is professionally cleaned with hot water extraction by a licensed professional
Approve the replacement of the carpeting in the continuous area** with like and kind
No exceptions, no exclusions*. Included with most of our carpets*. Available on most custom rugs*